Privacy Policy

1. Introduction

At UrbanMarketHub, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. We are committed to protecting your personal information and ensuring transparency in our data practices.

This policy applies to all users of our platform, including buyers, sellers, and visitors. By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

To provide you with the best possible service and ensure the security of our platform, we collect various types of information. Below is a detailed breakdown of the information we collect:

2.1 Personal Information

We collect the following personal information to verify your identity and facilitate transactions:

  • Name and contact information
  • Email address
  • Phone number
  • Address (for delivery purposes)
  • Profile picture (optional)

2.2 Account Information

To maintain the security of your account, we collect:

  • Username
  • Password (encrypted)
  • Account preferences

2.3 Transaction Information

To facilitate marketplace activities, we collect:

  • Product listings
  • Purchase history
  • Messages between users
  • Reviews and ratings

All transaction information is stored securely and is only used for purposes directly related to platform operations.

3. How We Use Your Information

We use the collected information to:

  • Create and manage your account
  • Process your transactions
  • Communicate with you about your account and transactions
  • Send you important updates about our services
  • Improve our platform and user experience
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Other users (limited to necessary transaction information)
  • Service providers who assist in platform operations
  • Law enforcement when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement security measures including:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls for our systems
  • Secure data storage practices

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your account
  • Opt-out of marketing communications
  • Export your data

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze site usage
  • Improve user experience

8. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

9. Data Retention

We retain your information for as long as:

  • Your account is active
  • Needed to provide our services
  • Required by law
  • Necessary for fraud prevention

10. Changes to Privacy Policy

We may update this policy periodically. We will notify you of any material changes through:

  • Email notifications
  • Website announcements
  • Platform notifications

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

  • Email: support@urbanmarkethub.com
  • Phone: (123) 456-7890
  • Address: Ormoc City, Leyte

Last updated: December 10, 2025